Question 1

How fast can we go live with NuBase?

Accepted Answer

Most clients go live in 4–6 weeks. Pre-built modules for eIPO, KYC, ReKYC, and WhatsApp API can be configured in days; the timeline depends on integrations with your CRM, core banking, and existing compliance workflows. Our fastest deployment to date went live in 11 days.

Question 2

Do we have to adopt all products at once?

Accepted Answer

No. Every product is modular and API-first. You can start with a single module (e.g. WhatsApp Business API) and add eIPO, KYC, or AI Chatbots later — they snap together into a unified platform when you're ready.

Question 3

Are your solutions compliant with RBI and SEBI regulations?

Accepted Answer

Yes. Our architectures are designed to align with RBI and SEBI guidelines out of the box — including audit trails, encryption at rest and in transit, role-based access, and data residency controls. We're SOC 2-ready and on the path to ISO 27001 certification.

Question 4

How is customer data protected?

Accepted Answer

Data is encrypted with AES-256 at rest and TLS 1.3 in transit. We use zero-trust networking, mTLS between services, least-privilege IAM, and automated secrets rotation. Sensitive fields (PAN, Aadhaar) are masked/tokenized in logs and dashboards by default.

Question 5

How accurate are the AI chatbots and document processing?

Accepted Answer

Our GenAI chatbots run on RAG-powered knowledge bases with human-in-the-loop safeguards, consistently delivering 90%+ resolution on Tier-1 queries. Document AI (OCR + extraction) achieves 98%+ accuracy on structured KYC documents, with confidence scoring and low-confidence routing to human review.

Question 6

Can the AI be trained on our own business data?

Accepted Answer

Absolutely. We ingest your knowledge base, SOPs, product docs, and historical conversations into a secure, isolated RAG pipeline. Models are fine-tuned to your brand voice and never trained on shared data — your knowledge stays yours.

Question 7

Is there a free trial or pilot program?

Accepted Answer

Yes — we offer paid pilots (2–4 weeks) where we deploy a single module against a real use case with measurable success criteria. Pilot fees are credited toward your contract if you proceed. Talk to our team to scope a pilot.

Question 8

What does 24×7 engineering support look like?

Accepted Answer

Every engagement includes a dedicated success manager, a Slack/WhatsApp escalation channel, and round-the-clock engineering on-call backed by clear SLAs. Critical issues get a 15-minute response time; non-critical issues are resolved within one business day.

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